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Why I Complain About Companies on Twitter (and you should too!)

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I love Twitter. It’s definitely my favorite social media platform. Twitter is so easy to use, and it’s so easy to engage with people on the platform. It’s also easy to complain about companies on Twitter, and I definitely take advantage of that feature.

Why Complain about Companies on Twitter?

Complaining on Twitter is definitely my generation’s “I want to see your manager”. I complain about companies when they provide poor service. I’ve called out Panera, Dominos, and even my trash removal company. And guess what? Every time I’ve posted on twitter, I’ve gotten a response. Most of the time, my problem is resolved with coupon codes for free services to replace what was messed up. Hey, if I’m going to be financially independent, I can’t waste money on sub-par service. And you shouldn’t either!

"complain about companies on twitter"

Why Companies Care

Twitter is a great place to complain because companies actually care. No, they don’t care about you or your complaint, that’s just ridiculous. But they do care about the negative attention they might receive from the complaint. It’s incredibly easy to reach thousands of potential customers on Twitter, and incredibly easy to tell those customers exactly why the service sucked. Companies hate that! They can’t let you go around bad mouthing them!  All of the companies that I reached out to have responded almost immediately in an attempt to remedy the issue. And again, they usually provide me with a coupon code or something similar to replace the item that was messed up. It’s a win for me, and it’s kind of a win for them as well. They get to show all of their potential customers how much they care about making things right.

Don’t Abuse Twitter Complaints

The thing is, I never complain over nothing. I complained about Domino’s because the pizza they delivered was burnt and barely edible. Panera got a complaint because the food was cold, and the employees told us we could just “microwave it ourselves” (hint: that’s pretty awful customer service!). I complained to my trash company because they hadn’t picked up my recycling in weeks and calling them wasn’t getting any results. The thing is, I never make up complaints, and I don’t complain about things that aren’t a big deal. Remember, with great power comes great responsibility.

So what does complaining on Twitter have to do with Personal Finance or financial Independence?

Maybe you haven’t noticed yet, but pretty much everything in your life ties into finance in some way, shape, or form. This is no different. Complaining about companies on Twitter helps prevent you from wasting money. You paid twenty bucks for that ruined Pizza, are you just going to eat that twenty bucks? Or are you going to do something to get it back? And yes, getting it back in the form of a replacement pizza counts!

I don’t know about you, but I don’t want to waste any money on my journey to financial independence. If a service or item that I’m paying for is not correct, I’m going to get it replaced or get my money back.

What are some of the things that you do to make sure you get your money’s worth on things?

6 thoughts on “Why I Complain About Companies on Twitter (and you should too!)”

  1. Hell yeah! I don’t think enough people raise complaints. If you don’t alert the company, how can they improve their service? Thanks for reminding me – I’ve got a few bones to pick today 🙂

    1. Exactly! We, as customers, should expect a certain level of service, and if that isn’t met we should absolutely get it resolved by any means necessary! I hope your bone picking goes well!

  2. So how well does this work with fast food companies? Wendy’s and Freddy’s are serial offenders for me. I’ve always wanted to tweet my hatred at the company when I get home without a part of my order. I saw you mentioned Dominoes. I’ve never had an issue with them… But they seem to very social oriented as a company. If nothing else I’ll be trying this next time.

    1. I think it will work exceptionally well with fast food companies. They often have the best Twitter accounts as it is, throwing shade at each other and what not. I think they will jump to solve customer complaints. But let me know how it goes! For Science!

  3. I’ve been working really hard (i.e. two posts separated by months) to try to land a sponsorship through twitter, but so far no luck. Maybe I need to stop trying to promote a particular brand of electrical tape as “the world’s best field bandage”…

    1. How do you even go about getting a sponsored post through twitter? I am clueless when it comes to getting sponsored. I’d love to read a post on electrical tape being the world’s best field bandage though, that’s hilarious!

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